TÜV Süd Technical Inspectorate certifies trans-o-flex IT-Service in accordance with the ISO 20000 standard which also prescribes customer-oriented processes and continuous further development
Weinheim, 14 June 2011 - trans-o-flex IT-Service GmbH, the internal service provider of trans-o-flex Logistics Group for all EDP issues, has received certification according to ISO/IEC 20000:2005 from the TÜV Süd Technical Inspectorate. "Concealed behind this standard is the only genuine standard for IT Service Management", says Werner Haas, Managing Director of trans-o-flex IT-Service. "As a result, we can prove that we have implemented and successfully established a process-oriented management approach, that the entire IT operation is oriented to customer needs and quality management and continuous improvement processes are firmly established in our organisation."
According to Haas, the ISO 20000 does not replace the ISO 9000, in accordance with which trans-o-flex has been certified. Rather, the standard is a special adaptation of the quality management for the field of information technology (IT). "For IT service providers, a certification according to ISO 20000 is therefore considerably more meaningful than a certification according to the quality management standard ISO 9000." In a similar fashion to the ISO 9000, the certification of trans-o-flex IT-Service is valid for three years. After this, a complete repeat audit must be carried out. In addition, an inspection is held every year.
At trans-o-flex IT Service GmbH, a subsidiary of trans-o-flex Schnell-Lieferdienst, all of the employees numbering more than 60 were involved in the preparation of the certification in the past two years. The IT Infrastructure Library (ITIL), in which all processes are described according to the best practice in each case, was used as a basis. Once the necessary process descriptions had been prepared, extensive training courses were held and organisational changes gradually implemented. "We are not just interested in the certificate on the wall", says Werner Haas. "Rather, our IT service is intended to optimally support all customers and their business processes. With the certification we have once again taken an important step on the path to achieving this objective."
About trans-o-flex Logistics Group:
The success of the Europe-wide operating trans-o-flex Logistic Group is based on three pillars: 1. trans-o-flex Schnell-Lieferdienst offers a full-coverage network for the efficient and safe transportation of parcels and pallets (combi-freight) all over Germany. This also includes numerous additional services, such as the transportation of hazardous goods without being limited to small quantities. At the same time trans-o-flex, in its capacity as shareholder and partner of the Eurodis network, provides full-coverage combi-freight services in 34 European countries. The company has developed a large number of tailor-made solutions for specific sectors, e.g. for the pharmaceutical and home entertainment / consumer goods industries. 2. With a special network for active temperature control in the temperature ranges of between 2 and 8 °C as well as 15 and 25 °C, trans-o-flex ThermoMed takes over the transportation of temperature-sensitive goods for the pharmaceutical industry in Germany, Austria and the Benelux countries. 3. Additional logistic services from storage and picking/packing to value-added services, such as the set-up service for sales displays or electrical appliances, up to customer-specific transport networks are developed and implemented under the umbrella of trans-o-flex Logistik Service. In 2010, annual sales of the Group, which has a workforce of approximately 1,600 employees, amounted to ca. ¤ 524 million. Since June 2008, trans-o-flex has been a 100-% subsidiary of Österreichische Post. For more information, go to www.trans-o-flex.com.
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